Technical Services Analyst
Posted 2 days ago by Data Careers Ltd
Role: Technical Services Analyst (3rd line Infrastructure)
Location: Hybrid (2 days per week Luton, 3 days WFH)
Salary: £38,000 - £42,000 + a comprehensive range of Employee Benefits
Key Skills: 3rd line support infrastructure support including M365, Exchange online, MS Teams etc.
Why Apply: This role joins a busy, friendly team providing infrastructure support across large estate of 3000 Users.
The Role:
- To respond to tickets, investigate, diagnose and resolve infrastructure alerts and issues around M365, Exchange online related queries.
- Support sys admin projects, including Exchange online, M365, SCCM, Intune etc.
- Provide excellent customer service to all Users of the service.
- Create and maintain relevant technical documentation and knowledge articles.
The successful candidate will be able to demonstrate:
Essential:
- 2+ years' 3rd line infrastructure / Windows server support and admin experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre / Endpoint Manager, Intune. Active Directory admin.
- Exceptional customer service skills.
- Strong written and verbal communication skills.
- Eagerness to learn any new technologies.
- Great team player experience
Desirable skills include:
- VMWare
- Monitoring tools
- Mobile device management
- Azure
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 35277_1719942258
- Job ID:
- 221935191
- Applications:
- Less than 10
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