• €35K - €38K/Year + Bonus + Benefits
• CORK Location
• Mon - Fri ON-SITE 

Your Responsibilities:

• Provide first-line technical support to staff, addressing IT-related issues via phone, email, and in-person.
• Diagnose and resolve hardware and software problems, including laptops, desktops, printers, and mobile devices.
• Assist with the setup, configuration, and troubleshooting of various applications, including Microsoft Office Suite, document management systems, and legal-specific software.
• Log and manage incidents using the firm's ticketing system, ensuring timely resolution and accurate documentation.
• Escalate complex issues to Level Two support or other relevant teams as necessary.
• Monitor and follow up on outstanding tickets to ensure SLAs are met.
• Provide support and guidance to users on IT-related queries and best practices.
• Conduct IT inductions for new hires, including setting up user accounts, email, and necessary applications.
• Create and maintain user guides and documentation for common IT procedures and issues.
• Work collaboratively with the IT team to support larger projects and initiatives.
• Communicate effectively with users at all levels, providing clear and concise information and instructions.
• Maintain a high level of customer service and professionalism at all times.

Your Education & Qualifications:

• A degree in Information Technology, Computer Science, or a related field is preferred.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
• Proficiency in Windows and Mac OS environments.
• Familiarity with Microsoft Office Suite and Office 365.
• Basic understanding of network principles, including TCP/IP, DNS, and VPN.
• Experience with remote support tools and ticketing systems.
• Ability to work independently and as part of a team.
• High level of attention to detail and organizational skills.
• Previous experience in an IT support role, preferably within a professional services environment.
• Experience in a law firm or legal environment is a plus.

Please APPLY directly or feel free to contact me on (phone number removed) / (url removed) for further details.