Customer Care
Posted 3 days ago by ACS Staffing Solutions
Customer Care Advisor
Northampton
Monday – Friday 09:00-17:00 / 2 in 4 weekends
Temporary ongoing (start 2nd September)
£12ph
Our client is looking for candidates who can provide exceptional customer support through email, live-chat, and social media. Ensuring high levels of first-time resolution and customer satisfaction globally.
Responsibilities
The candidate
Northampton
Monday – Friday 09:00-17:00 / 2 in 4 weekends
Temporary ongoing (start 2nd September)
£12ph
Our client is looking for candidates who can provide exceptional customer support through email, live-chat, and social media. Ensuring high levels of first-time resolution and customer satisfaction globally.
Responsibilities
- Collaborate with team members, departments, and 3rd party suppliers to resolve customer support issues via email, phone, live chat, and social media.
- Perform administrative tasks related to customer orders and logistics.
- Work with Senior Customer Care Advisors, Team Leaders, and Managers to enhance first-time resolution practices.
- Address delivery issues with carrier partners and process refunds when necessary.
- Communicate with customers worldwide.
- Develop and utilise dashboards and reports for issue recognition.
- Undertake ad hoc tasks and projects as directed.
The candidate
- Fluency in English.
- Proven customer service skills
- An interest in Beauty
- Understanding of customer confidentiality and payment processing.
- Excellent written, verbal, numerical, and keyboard skills.
- Ability to meet tight deadlines and manage projects independently.
- Strong MS Office skills: knowledge of Zendesk is beneficial.
- Availability to work weekends.
- Type:
- Temporary
- Start Date:
- 02/07/2024
- Contract Length:
- 1.0 YEAR
- Contact Name:
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- Telephone:
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- Job Reference:
- V-39766-1
- Job ID:
- 221939776
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