Receptionist – Hounslow / Feltham ( West London )

£13.00 to £14.00 per hour – 37.5 Hrs/Wk ( Office based 08.00 to 16.00) Temp to Perm

The company was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. The company represents a bold, new and ambitious approach by a London Borough. Underpinning everything they do to the core values – Customer First – One Team – Respectful – Energised. Everything we do aims to align to our values and strategic ambitions.

About the role:- 

Under general Administrative supervision, you will act as a switchboard operator and receptionist, providing information to callers or transfer calls to appropriate offices; you will perform clerical and typing duties; and any other related duties as required.  

Key Responsibilities:-

• Be confidential and discreet with information.
• Operate a centralized telephone switchboard and/or system.
• Type with speed and accuracy.
• Perform clerical duties including proofreading for correct spelling and proper English grammar usage.
• Analyse situations accurately and exercise good judgment in taking effective action.
• Establish and maintain cooperative working relationships with the public and all employees.
• Meet visitors and the public tactfully and courteously.
• Learn specific rules, regulations, laws, and policies quickly and apply them with good judgment in a variety of procedural matters without immediate supervision.
• Understand and follow oral and written instructions.
• Answer questions in person or by telephone in a respectful manner.
• Efficiently work with frequent interruptions.
• Observe health and safety regulations. 

• Use basic computer programs and data systems.
• Act in a positive and constructive way to help develop and maintain the coalo brand.
• Take personal responsibility for own health, safety, and welfare and that of colleagues in the workplace.
• Take personal responsibility for demonstrating the aims of the company’s equality and diversity objectives.
• Adhere to IT security and Data Protection Legislation.
• Support line management in the development of the role.
• Understand, embrace, and apply the company culture of continuous improvement.

 Experience needed :-

Experience as a Receptionist.

Basic computer skills including word & excel

Organisational skills.

Good customer services

Analytical mindset and good problem-solving skills.

Attention to detail.

Interpersonal skills.

Excellent written and verbal communication.

Personal Skills:-

Ability to work as part of a team.

Communicate clearly, verbally and in writing.

A positive attitude and professional appearance.

Enthusiastic, can respond positively to objections.

Ability to prioritise and remain organised when working under pressure.

Attention to detail.

Ability to work to procedures and follow instruction.

Flexibility to working hours in line with business needs.

In return the company will offer you

 Pro-rata holiday allowance, plus bank holidays (bank holidays are normal working days) 

Free GOLD gym membership 

Rewards - discounts and offers from top brands and services.

Enhanced Maternity and Paternity leave 

Pension Scheme  

Refer a Friend Scheme offering up £250 for each new employee referred.

Staff wellbeing services, including access to online GP, occupational health and EAP.

Flu Jabs   

Eye care vouchers and support towards glasses 

Cycle to work scheme. 

Electric Car salary sacrifice scheme. 

Application Process

If you have the above skills and wish to be considered for this position or find out more details then please submit your CV

We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful.