Property Maintenance Administrator

Our client has an interesting and varied role based in Tewkesbury for a Property Maintenance Administrator/ Coordinator. The key to the role is providing excellent customer care, logging issues, managing and coordinating diaries and responding to urgent issues. The ideal candidate will have excellent interpersonal skills and be able to deliver a first-class customer experience. Attention to detail and able to multitask essential.

Excellent salary c£27/29k plus additional benefits.

MAIN DUTIES

• Dealing with incoming calls, post and emails relating to properties.
• Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
• Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
• Checking and ensuring work has been carried out to the customer’s satisfaction.
• Updating and maintaining records.
• Bringing persistent faults to the attention of the Management Team.
• Categorising works successfully, ensuring management of costs are minimised.
• Processing maintenance reports.
• Attending meetings.
• Complying with and upholding company policies and procedures.
• Undertaking any additional tasks as may reasonably be required from time to time. 

ESSENTIAL SKILLS / ATTRIBUTES 

• Customer service experience within an office environment. Knowledge of property maintenance would be an advantage
• Experience in the use of CRM software
• Educated to GCSE Standard (or equivalent) including English and Maths.
• Good verbal and written communication skills.
• Ability to multi-task with good time management.

To apply for this role please email an up to date CV or call us for an informal chat. We are open for registration meetings so please call in to the office for a chat if you prefer.

First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers