Working Hours

Tuesday, Thursday and Friday 9am - 5pm 

OR

Monday, Tuesday, Thursday and Friday 9am - 5pm

Job Description

• To work as part of the Helpdesk and Admin team supporting operations
• To ensure the communication with our customer is always outstanding
• To provide strong support, accurate reporting and up to date figures to the operational teams, and customers

Main Duties

• Answer Help Desk calls and input into both client and our systems accordingly but not limited to:
• Answer the telephone within 3 rings and address enquiry
• Raise reactive call outs, PPM visits and Quoted works
• Monitor the on Shared Mailbox and action emails as necessary
• Close all jobs accurately across systems, in time to meet their SLA
• Assisting staff with queries as and when required
• Raising reports to drive efficacy and performance
• Ad hoc reports required by the customer for specific information
• Assisting with producing necessary documentation for audits when required
• Assisting with filing and archiving
• Ensuring client portals are updated promptly with updates
• Obtaining stationary where necessary
• Support the requirements for Permits and submission.
• Managing multiple engineers’ schedules – Reactive, PPM and Quoted
• Ordering of materials and plant hire / Raising purchase orders
• Liaising and chasing sub-contractors/suppliers for schedule dates, organising with customer.
• General excellent administrative housekeeping– IE making sure any worksheets/Invoices are not only uploaded to customer portals but onto internal systems. Any vital information on the job is attached.
• Invoicing of reactive and quoted tasks upon completion
• Managing materials orders from order to delivery
• Invoicing of reactive and quoted tasks upon completion
• Administration of timesheets and ensuring accuracy of work completed