We’re looking for a committed and motivated person to provide excellent customer service for an award-winning social housing contractor.

The duties for this role will be to:

• Book appointments with customers for work to be carried out
• Advise tenants and residents with ongoing or future works that need to be carried out
• Escalate or Pass Though Calls to the appropriate department or manager
• Verifying and confirming customers information through answering incoming calls
• Resolve any customer queries and problems in a timely manner
• Any other duties as may reasonably by requested by the Customer Care Team Leader or Customer Care Manager
• Raise notes on the internal company IT system for use, as necessary, by office and field-based personnel
• Any other duties as may reasonably by requested by the Customer Care Team Leader or Customer Care Manager

Preferred requirements:

• proven experience in administration within a commercial/ social housing environment (preferred but not required)
• excellent communication skills at all levels, both written and verbal
• exceptional customer service
• experience using Microsoft Word, Excel and PowerPoint
• excellent organisation skills and the ability to meet tight deadlines
• be a strong team player
• can do attitude

What we offer: 

• In return for your hard work as customer care agent, you will be offered:
• Full time position
• Competitive salary 
• Immediate start
• Pension Scheme
• Training
• Professional growth opportunities

If you have the skills and experience to excel as a customer care agent please reach out to us at Nuco