JOB TITLE: ACCOUNT MANAGER

LOCATION: Weston Super Mare (with potential for full remote working, attending the office once or twice a month)

SALARY: £35,000 – £50,000 DOE (depending on experience with recruitment agency supplying to NHS framework)

ABOUT US: ENIGMA Clinical Solutions Ltd. is a leading healthcare recruitment agency, providing both temporary and permanent staffing services to care homes, nursing homes, residential homes, and mental health units across the South West. We are experiencing rapid growth due to substantial opportunities through newly accessible frameworks and are seeking a dynamic and experienced Account Manager to join our team immediately.

JOB DESCRIPTION: The Account Manager will oversee the successful implementation and management of the recently awarded NHS Framework Agreement RM6281. This role involves liaising with NHS trusts, leading a team responsible for booking healthcare staff, handling complaints, and maintaining strong relationships with Trusts to ensure compliance with the framework requirements. The successful candidate will work closely with Business Development Managers to drive substantial growth of the business.

KEY RESPONSIBILITIES:

Framework Compliance and Management:

• Ensure all operations are in line with the Framework Agreement RM6281, including adherence to specified deliverables and standards as outlined in the agreement documents.
• Oversee the development and submission of required Transparency Reports and other compliance documentation in a timely manner.
• Maintain up-to-date knowledge of NHS procurement policies, including PPN 01/17 updates to transparency principles.

Liaison with NHS Trusts:

• Act as the primary point of contact between ENIGMA Clinical Solutions Ltd. and NHS trusts within the framework.
• Establish and maintain strong working relationships with key stakeholders in NHS trusts to facilitate smooth operations and resolve any issues promptly.

Team Leadership:

• Lead and manage the team responsible for booking healthcare staff, ensuring efficient and accurate placement of nurses and doctors to meet the needs of NHS trusts.
• Handle complaints from both staff and NHS trusts effectively, ensuring prompt resolution and maintaining a high level of service satisfaction.

Process Improvement:

• Work collaboratively with Salesforce developers to automate and streamline booking processes, complaint handling, and other operational workflows.
• Implement best practices and continuous improvement initiatives to enhance the efficiency and effectiveness of service delivery.

Reporting and Documentation:

• Prepare regular reports on framework performance, including key metrics and areas for improvement.
• Ensure all documentation related to the framework agreement, including insurance certificates and accreditation evidence, is current and submitted as required.

Social Value Priorities:

• Promote and integrate social, environmental, and economic benefits as outlined in the framework’s social value priorities.
• Ensure that the company's operations under the framework contribute positively to social value initiatives.

QUALIFICATIONS:

• Extensive experience in a similar role, preferably within the healthcare or staffing industry.
• Strong knowledge of NHS procurement policies and frameworks.
• Proven experience in team leadership and stakeholder management.
• Excellent communication and interpersonal skills.
• Proficiency in Salesforce and other relevant software tools.
• Strong organizational and project management skills.
• Detail-oriented with a focus on compliance and quality assurance.
• Problem-solving skills with the ability to handle complex and sensitive issues.
• Proactive and able to work independently with minimal supervision.
• Commitment to maintaining confidentiality and ethical standards.

BENEFITS:

• Competitive salary from £35,000 – £50,000 DOE (depending on experience with recruitment agency supplying to NHS framework)
• 25 days annual leave plus 8 bank holidays
• Mileage and expenses paid
• Onsite parking
• Attractive commission structure
• Excellent development opportunities

WORKING HOURS:

Monday to Friday, 9:00 AM to 5:00 PM, with potential for hybrid working after 6 months. Full remote working can be considered with the expectation to attend the office once or twice a month.

APPLICATION PROCESS: Interested candidates are encouraged to submit their CV and a cover letter detailing their relevant work experience and qualifications 

APPLICATION DEADLINE - 5th August 2024.

ENIGMA Clinical Solutions Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in this exciting role to leverage your account management expertise and contribute to our continued growth and success. Apply now to become a part of our dynamic team!