Genomics England partners with the NHS to provide whole genome sequencing diagnostics. We also equip researchers to find the causes of disease and develop new treatments – with patients and participants at the heart of it all.

Our mission is to continue refining, scaling, and evolving our ability to enable others to deliver genomic healthcare and conduct genomic research.

We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.

We have a unique opportunity for a Newborns Service Operations Lead to manage the internal operations of our Newborns programme based on a 12 - month fixed term contract.

You will work closely with the Programme Manager, Service Owner and Director of Operations ensuring smooth end-to-end delivery, focusing on live issue tracking, resolution, and effective case management processes.

Everyday responsibilities include:

• Ensuring case management, tracking, and auditing are in place particularly for cases that need to be investigated across the Newborns programme.
• Providing oversight of efficient issue resolution and incident management with the service manager.
• Collaborate with mobilisation and sample logistics teams to address site issues.
• Support documentation and action tracking for external supplier incidents.
• Coordinate with SMEs to resolve operational blockers promptly.
• Monitor and report on key issue resolutions and operational huddles.
• Recommend and implement process improvements for scalability and efficiency.
• Oversee critical case information updates and review incidents for operational feedback.
• Lead change and problem management processes.
• Drive strategic improvements using data-driven decisions.
• Ensure adherence to Genomics England's quality standards.
• Identify and mitigate risks within the Newborns programme.

Skills and experience for success:

• Proven operational management experience in either a healthcare or scientific setting.
• Strong leadership and strategic planning skills.
• Ability to work across diverse teams and manage complex projects.
• Data-driven approach to continuous improvement.
• Experience of executing and managing comprehensive service operations and ensuring reliable and consistent delivery.
• Proficient in handling essential compliance and risk management tasks, ensuring adherence to regulations and processes.
• Knowledge of quality standards and regulatory requirements in genomics or healthcare.

A degree level qualification is preferred or similar level of experience. 

Salary from £60,000

Being an integral part of such a meaningful mission is extremely rewarding in itself, but in order to support our people, we’re continually improving our benefits package. We pride ourselves on investing in our people and supporting them to achieve their career goals, as well as offering a benefits package including: 

• 30 days’ holiday (plus bank holidays), with additional days for long service awards
• A generous pension scheme of up to 15% combined contribution
• Life Assurance (3 x salary)
• Individual learning budgets for every colleague, a Blinkist account and a wide variety of courses on our portal
• A wide variety of wellness benefits including Gympass, a Headspace account, free weekly Yoga classes
• Enhanced maternity & paternity benefits
• Blended working arrangements

Talk to our Talent Team and find out how a career with Genomics England will benefit you.

We are aware of an ongoing issue with our application portal which is leading to some applications not being received. We are investigating this, but in the meantime, if you do not receive an email confirming your application was successful please email (url removed) with your CV and any cover note you wish to add, to ensure you are considered for the role."

#LI-Hybrid

Genomics England is actively committed to providing and supporting an inclusive environment that promotes equity, diversity and inclusion best practice both within our community and in any other area where we have influence. We are proud of our diverse community where everyone can come to work and feel welcomed and treated with respect regardless of any disability, ethnicity, gender, gender identity, religion, sexual orientation, or social background.

Genomics England’s policies of non-discrimination and equity and will be applied fairly to all people, regardless of age, disability, gender identity or reassignment, marital or civil partnership status, being pregnant or recently becoming a parent, race, religion or beliefs, sex or sexual orientation, length of service, whether full or part-time or employed under a permanent or a fixed-term contract or any other relevant factor. 

Genomics England does not tolerate any form of discrimination, harassment, victimisation or bullying at work. Such behaviour is contrary to our virtues, undermines our mission and core values and diminishes the dignity, respect and integrity of all parties. 

Genomics England operates a blended working model as we know our people appreciate the flexibility. We expect most people to come into the office 2 times each month as a minimum. However, this will vary according to role and will be agreed with your team leader. There is no expectation that staff will return to the office full time unless they want to, however, some of our roles require you to be on site full time e.g., lab teams, reception team. 

Our teams and squads have, and will continue to, reflect on what works best for them to work together successfully and have the freedom to design working patterns to suit, beyond the minimum. Our office locations are Canary Wharf, Cambridge and Leeds.

As part of our recruitment process, all successful candidates are subject to a Standard Disclosure and Barring Service (DBS) check.  We therefore require applicants to disclose any previous offences at point of application, as some unspent convictions may mean we are unable to proceed with your application due to the nature of our work in healthcare.