Job Title: Junior Service Manager

Location: London

Salary: £35,000 - £42,500

Key Skills: ITIL, Managed Services, Service Delivery, Service Management, Network Services, Security Services

About the Company:

A leading technology organization that prides itself on delivering service excellence across all of its key technology verticals. The company is a Managed Service provider with a multitude of high-profile clients. Services delivered are mission-critical and carry varying levels of complexity. This company prides itself on employee development and offers numerous development opportunities and career advancement paths.

About the Role:

The Junior Service Manager will support client engagement and ensure that clients receive services according to their agreed deliverables and required quality standards, within specified SLAs.

Responsibilities include:

• Assisting in the management of services being delivered to multiple customers.
• Participating in monthly, quarterly, and annual service reviews.
• Supporting continual service improvement efforts.
• Contributing to commercial reviews.
• Assisting in the implementation of new services and governance.
• Supporting the development of key stakeholder relationships.

The Person:

• Minimum 2-5 years of experience within a Service Delivery / Service Management role within IT or an IT Service Provider / VAR.
• Good understanding of ITIL, IT Infrastructure Services, or Cloud Services.
• Experience in managing stakeholder relationships.
• Excellent organisational skills.
• Exposure to creating reports, from harvesting Data to presenting to Sr team.
• Experience in Asset Management.
• Excellent customer-facing skills.
• Approachable and dedicated with great communication skills.
• Good understanding of Service Management principles - ITIL, etc
• Skills IT Service Management
• Service-Level Agreements (SLA)
• Service Delivery
• Service Improvement
• Asset