Job Title: Account Manager

Location: Bristol - Hybrid on site twice a week

Salary: Up to £29,000.00 per year

Contract: 15 months fixed term

Our client, a leading business communications company are currently recruiting an Account Manager to join their team on a 15-month fixed term contract.

Main Duties:

• Assist in the BAU Management of allocated Client Base
• Own complex issues and, as main point of escalation, provide full-detailed resolutions with full responsibility in updating key stake holders
• Attend daily Production Meetings
• Host and participate in monthly 3rd party review meetings
• Relationship management with Client BAU contacts
• To ensure all BAU activity is charged according to the client contract
• Monitor and help manage the client specific change management process, working closely with design, development, production and warehouse ensuring client requirements for changes are met for Medium/Large Change requests.
• Attend and contribute to monthly reviews hosted by the Client Relationship Management team
• Understand contractual SLA commitments for their clients and ensure all SLAs are delivered across all output channels
• Keep Client Operations and Client specific documentation up to date
• Support and assist the Account Director & Client Services Director where required
• Responsibility of maintaining administrative duties

Skills:

• Previous Account Management experience
• Excellent knowledge of MS Office
• Good communications skills

If you'd like to learn more about this role, please get in touch with Natalie!

Please only apply if you have the right to work in the UK. There is no sponsorship on offer.

Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status