Key Account Manager

Remote

An opportunity to work in a national leading supplier of fire & security services within the Social Housing sector, the company has years of experience and are growing fast, they are looking for an experienced Key Account Manager to join a successful and motivated team.

Package

£40-45,000

Bonus scheme | on going career development | 22 days holiday + Bank holidays

Main Responsibilities

• oversees the relationships with the MCS’ most important clients within the Social Housing Sector

• Develop trusted relationships with a portfolio of major clients
• Acquire a thorough understanding of key customer needs and requirements, creating action plans and achievable timescales to manage expectations and delivery.
• Serve as the link of communication between key customers and internal customer contract teams, creating a transparent and open communication channel for both parties to work towards.
• Ensure the correct products and services are delivered to customers in a timely manner
• Play an integral part in the Commercial team in generating new sales
• Addressing customer complaints in coordination with the management team
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Attending customer meetings with assigned contracts along with the Commercial department, as required.

Knowledge and Experiences

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Proactiveness and effective leadership of non-direct report to drive for results, ensuring the customers will consistently be given high-quality service and that MCS meets company targets.
• Strengths in problem-solving and negotiation to meet the desired outcome without compromising relationships.
• Commercially-minded - knowing when to pursue avenues of work to benefit both the customer and MCS.
• Proactive in processes to be a forward-thinker to meet the needs of the customer, taking ownership when issues arise and knowing who is appropriate to involve to resolve.
• Creative and innovative towards new ways of working with a continuous improvement mind set.

If you are local to the area and seeking a new Key Account Manager position, then please apply now. If your application is successful a 4way member will be in touch.