Customer Service Advisor – Portsmouth

Salary is £22,500 (Depending on Age/Experience)

Radiators 4u are seeking an enthusiastic Customer Service Agent to join our fast growing friendly team in Portsmouth.

We pride ourselves on our continued success and looking for a confident person with excellent communication skills, Passionate about helping customers and have the motivation to efficiently handle multiple tasks Monday-Friday 9am to 5pm

If this sounds like you, we’d love to hear from you!

Responsibilities

• Inbound/outbound customer service calls

• Handling general enquiries, returns and complaints

• Corresponding with Customers over the phone and emails

• Identify a customer needs and deal with them in a timely manner in accordance with our Service level agreement

• Dealing with after sale queries and issues

• Managing all admin from beginning to end relating to the customer communication

• Data entry into our SAP (in-house) system

• Managing customers expectations

Candidate Qualities & Experience

• Call centre or non customer-facing customer service experience essential

• An excellent telephone manner and clear communication skills, must be both written and verbal.

• Ability to achieve the best outcome for the customer when faced with obstacles

• Able to work in a high tempo environment

• Team player, organised and strong attention to detail.

• Be able to multi task efficiently

• Benefits

• Salary is (depending on age/experience)

• Pension plan.

• Long term opportunities and career development.

• Supportive management and colleagues.

• Fun, social, vibrant team environment.

• Free car parking.

• Free tea, coffee, Squash, fruit & healthy snacks

• 28 days holiday inclusive of bank holidays

• Cycle to Work scheme