This hybrid working Customer Service Agent role is a great opportunity to join the financial services sector. We are looking for enthusiastic individuals with a passion for customer service to join a dynamic team on a major project for a large UK bank, assisting with inbound calls and email queries from existing pensions clients and preforming administrative activities.


You will be required to work 40 hrs per week between the operational hours of 8am to 6pm, Monday to Friday. Shifts will be decided in advance.


As a Customer Service Agent, you will:

• Manage inbound calls from clients and IFA’s to discuss any question or queries they may have relating to their policy and updating the system with any notes from the call.
• Having great quality conversations with customers to prevent avoidable events and complaints.
• Spotting potential complex queries / complaints and escalating where required to ensure a fair outcome.
• Provide a clear and efficient response within company guidelines.
• Updating the client database with all key information accurately.
• Working to client and regulatory policies and procedures at all times.

 

The following skills and experience are desirable for this Customer Service Agent opportunity:

• Good experience working in a customer service role.
• Excellent communication skills, to include fluent English both written and verbal.
• Excellent interpersonal skills and empathy to really connect with each client and make a positive experience on each interaction.
• Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
• Flexible and dedicated with the desire to succeed.

 

In return you will receive a pay rate of £126 per day via umbrella company. This is a 6 month contract role with the potential to extend.


If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.

 
If this sounds like the Customer Service Agent hybrid role for you, click apply now.




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