Inspired Education is the leading global group of premium schools, with a portfolio of over 110 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 85,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.

In over 25 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

This role focuses on customer engagement within our King’s Interhigh School. It is multi-channel as customers can contact us via multiple different mediums. The objective is to provide outstanding customer service for our customers if they initiate contact. If a resolution cannot be provided at the initial stage, then the customer should be directed to the most appropriate department that can provide this solution. It is crucial to bear in mind the roleholder’s contribution in helping to convert a high percentage of new customers into the school as well as providing an outstanding level of service for existing customers to assist retention. 

It is important that the customer leaves the call with the resolution they sought or is passed to a colleague/team who can assist. Continuous training and development will be provided to ensure you have the tools to meet our customer service standards, and to ensure that we also uphold our data protection and safe-guarding responsibilities. 

This multi-channel team is part of a wider Operations team but will work closely with all other areas of the business, to stay up to date with policies and procedures and to achieve a high first-time resolution rate for the customer. The successful candidate will join the Inspired Online Operations team, reporting directly into the Customer Service Lead, supporting the operational delivery for King’s Interhigh. 

The successful candidate will:

• Be responsible for assisting prospective and current customers with their queries.
• Cover multiple contact channels.
• Actively participate in Open Events and other lead generating activities.
• Keep up to date with Education developments within the company, to ensure accurate information is shared with prospective parents.

Skills and attributes

• Have excellent written and verbal communication skills.
• Highly computer literate with strong systems skills 
• Excellent Customer Service skills.
• Ability to work as a team and individually. 
• Ability to manage your own workload effectively.
• Capable of working effectively in dynamic and changing   environments. 
• Experience of working in a customer service/sales environment. 
• Knowledge of the education sector would be an advantage

Specifically, you will have

• A flexible approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.
• The ambition to place the King’s Interhigh offering at the forefront of the marketplace.