Resident Liaison Officer
Posted 3 days ago by Niyaa People Ltd
The chance to work for a well-established housing company in Birmingham has become available for a Resident Liaison Officer on a temporary basis working. This role is offering great career opportunities and hybrid working.
Resident Liaison Officer
Mon-Fri/ 37.5hrs per week
Birmingham area
£20.27ph paid weekly via umbrella
Temporary
As a Resident Liaison Officer, your duties will be:
As the successful Resident Liaison Officer, you will have the following:
If you are interested in this position, please aplly directly to this advert.
Resident Liaison Officer
Mon-Fri/ 37.5hrs per week
Birmingham area
£20.27ph paid weekly via umbrella
Temporary
As a Resident Liaison Officer, your duties will be:
- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
- Managing the customer/resident journey whilst following the client and company engagement procedures
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
- Agree access arrangements with the resident and book appointments to enable the work to their home
- Manage and administer customer satisfaction works and complaints
As the successful Resident Liaison Officer, you will have the following:
- Housing/ Neighbourhood, Customer Liaison/ Resident Liaison experience
- Experience in the construction industry (preferred)
- Great customer service experience
- Have clean UK Drivers License
If you are interested in this position, please aplly directly to this advert.
- Type:
- Contract
- Start Date:
- 05/07/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- J26587
- Job ID:
- 221957135
- Applications:
- Less than 10
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