Business Analyst-Customer Journey
Posted a week ago by Alexander Mann Solutions - Contingency
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.
On behalf of this organisation, AMS are looking for a Business Analyst - Customer Journey until the end 2024, based in Edinburgh (Hybrid-3 days in the office).
Purpose of the Role:
As a Journey Developer, you'll support a prioritised journey backlog to improve the end-to-end customer journey, identifying opportunities and providing your expertise. Additionally, you'll deliver, consolidate, and automate all business performance and proposition activities to keep the customer journey running seamlessly.
You'll continually identify opportunities to digitise, improve, and manage the customer journey to deliver increased value and an effortless customer experience.
As a Business Analyst - Customer Journey you will be responsible for:
- Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes.
- Supporting the management of incidents effectively and looking for opportunities to increase resilience within the customer journey.
- Striving to deliver a world-class customer experience and placing the customer at the heart of all we do.
- Supporting empowered decisions to deliver the prioritised digital journey backlog.
- Analysing commercial reporting, financial matrices, and performance on a daily basis.
What we require from the candidate:
- Financial Services background.
- Experience in driving and delivering innovative ideas through Agile ways of working, harnessing digital and technological advances that truly benefit our customers.
- Experience in Product Proposition and Process design.
- Ability to exercise change delivery, customer experience design, commercial management, and analytics.
- The ability to identify and envision what the future of digital banking could look like.
- A proven ability to adapt to quickly changing environments.
- A talented communicator who can inspire and engage both customers and colleagues.
- Proficiency in Office Suite, Advanced Excel skills and Adobe Analytics.
- Knowledge of SQL is advantageous.
Next steps
This client will only accept workers operating via an Umbrella or PAYE engagement model.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
- Type:
- Contract
- Start Date:
- ASAP
- Contract Length:
- 6 months
- Contact Name:
- Login or register to view
- Telephone:
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- Job Reference:
- NWG01485_1720425382
- Job ID:
- 221960517
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