Application Support Engineer

+ 3-6 month initial contract
+ Onsite in Stevenage
+ £300-£350 per day
+ SC Cleared

Key Skills:
+ SC Clearance
+ Windows Server, SQL
+ ADFS, Apps Packaging

ROLE SUMMARY
We are for looking someone with broad knowledge but not specialist in App support and infrastructure.
Applications, End User Support.
Responsible for the efficient operation and support of applications

The Support Engineer will:

• Provide extensive end user support for Mechanical Design application for over 3000+ users.
• Be responsible for delivering support across 3 UK sites - Stevenage, Bolton, and Filton

COMPETENCIES:

• Good knowledge of application/s support
• Develop effective resolutions for user problems and system errors.
• Adaptability to different personalities and levels of user knowledge.
• Confidently be able to present complex subjects to different target audiences.
• Good verbal and interpersonal communication skills.
• Ability to work autonomously.

• 1st/2nd level operations experience with Application support team or service desk
• Experience of working to SLA's
• Problem determination skills
• Self motivation
• Ownership and management - Able to work alone on tasks once trained
• Methodical - Common sense
• Communication skills
• Problem triage
• Team player
• Aptitude
• Quick Learner
• Professionalism

KEY SKILLS

Windows experience

• Onsite availability
• Working within a Support team environment
• Sec Clearance
• Must be willing to apply for DV Sec clearance if not already held
• SQL Awareness
• Analytical skills
• Log analysis competency
• Window 2016 server knowledge and above
• Window OS skills - Strong
• App Packages
• VM's
• Enterprise services Experience - Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat