Job title: Customer Service Assistant

Location of the job: Maidstone,Kent

Contract type: 6 months temporary ongoing

Weekly hours: 34

Start date: 10th July

Salary: £14.54

Job Description:
As a Customer Service Representative, you will be the initial point of contact for all customers reaching out to the council. Your role involves providing exceptional customer service to both internal and external customers in a busy and challenging environment. The position requires handling customer enquiries over the telephone in a fast-paced department where each day presents new challenges.
Key Responsibilities

• Customer Interaction: Respond to customer enquiries over the phone, ensuring each interaction is handled with professionalism and empathy.
• Service Excellence: Consistently deliver a high level of customer service, meeting and exceeding customer expectations.
• Problem Solving: Address and resolve customer issues effectively, using positive language and a solutions-focused approach.
• Adaptability: Thrive in a dynamic environment, showing resilience and a willingness to learn new skills and procedures daily.
• Behaviour Management: Use assertive communication to manage difficult customer behaviours while maintaining a polite and empathetic demeanour.
• Documentation: Accurately record customer interactions and updates in the system for future reference and reporting.

Qualifications

• Experience: Minimum of 6 months experience in a contact centre or in roles dealing with challenging customers over the telephone.
• Skills: Strong communication and interpersonal skills, with the ability to remain calm under pressure.
• Attributes: Resilient, empathetic, and adaptable with a customer-centric attitude.

Working Conditions

• Full-time position with standard office hours.
• Fast-paced and dynamic work environment requiring quick thinking and adaptability.
• Potential for handling high volumes of calls and varying customer issues daily.