IT Technical Support - 3rd Line IT Support
Posted a week ago by Mackenzie Jones IT
IT Technical Support - 3rd Line IT Support - £55K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 1 to 2 Days a Week Onsite. Winchester. T6/MN/18697.
Must be Eligible to work in the UK.
Leading dynamic manufacturing business requires an experienced 3rd Line IT Support - IT Technical Support Specialist. The role will suite a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents & escalate to Specialist Third Parties.
Role:
Skills Experience Required:
Desirable Experience:
Benefits Package:
Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform.
Keywords: 3rd Line IT Support, Enterprise IT Support, 3rd Line IT Support, Microsoft, Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Audio Visual, Zoom, Teams, Voice Administration, Incident Management, ITIL, IT Support, 3rd Line IT Support, Winchester, Southampton, Permanent, T6/MN/18697.
Must be Eligible to work in the UK.
Leading dynamic manufacturing business requires an experienced 3rd Line IT Support - IT Technical Support Specialist. The role will suite a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents & escalate to Specialist Third Parties.
Role:
- Provide 3rd Line IT Support for an end user base of (approximately 2,500).
- Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line Remote Desktop Support.
- Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents.
- Escalating Networking Incidents to Third-Party provides that manage SD-WAN, LAN & Networking.
- Support & Mentor 2nd Line IT Support when required.
- Limited Travel - Occasional travel to other UK sites - this is Limited.
Skills Experience Required:
- 3rd Line IT Support - demonstrable experience - must have 3rd line IT Support experience.
- Strong Incident & Request Management experience.
- 3rd Line IT Support - Incident, Problem Management & End User Compute experience.
- 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance.
- Detailed understanding of core IT infrastructure products- 3rd Line IT Support level.
- Document fixes & workarounds - aligned to IT Security Policy.
- Microsoft Office 365 – administration.
- Active Directory & Azure Active Directory - administration.
- MCM, Print Services, Entra, InTune & AutoPilot - other similar Microsoft tools.
- IDP - Identity Provider Platform - Okta or similar technology experience.
- SD-Wan - able to troubleshoot and then escalate to a Third Party.
- General Networking - Aruba or Cisco - Network Switching & Routing - able to Troubleshoot then escalate to a Third-Party.
- Firewalls - ideally Fortinet or similar experience.
- SSL Certificate Renewal Process.
- Audio Visual - Zoom Video Conferencing & Voice Administration support.
- Third Parties - Escalating issues to IT Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure.
- ITIL Practices - ideally have an understanding of ITIL best practices.
- Excellent Communication Skills.
- Collaborative Approach to Teamwork - happy to mentor 2nd Line Support when required.
Desirable Experience:
- Citrix support.
- Cloud - AWS or Azure - deploying & integrating Cloud solutions.
Benefits Package:
Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform.
Keywords: 3rd Line IT Support, Enterprise IT Support, 3rd Line IT Support, Microsoft, Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Audio Visual, Zoom, Teams, Voice Administration, Incident Management, ITIL, IT Support, 3rd Line IT Support, Winchester, Southampton, Permanent, T6/MN/18697.
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- T6/MN/18697
- Job ID:
- 221963283
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