An experienced IT Support Engineer is needed to join our team at entrust IT, a leading company supporting IT infrastructures for multiple clients based in Ringwood, Hampshire, on a full-time basis.

You'll already be a good communicator, a clear thinker, and friendly. Broad experience is valued but not required, especially in managing IT for organisations with 20-250 users with varying needs. You'll be used to solving many problems yourself and dealing with escalations from less experienced colleagues (equivalent to second-line experience).

The role is office-based and requires teamwork. It provides high-quality tools and involves varied challenges focusing on delivering good quality work, including occasional travel to regional sites as needed.

This is an excellent opportunity to progress your career with varied and engaging work within a well-established IT-managed service provider!

Key Responsibilities:

• As a 2nd line engineer, you will already have experience with remote analysis of issues, diagnosis and support
• You'll be expected to work with our customers to understand each issue sufficiently well that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where absolutely necessary
• You'll monitor and follow up on our client's issues, taking ownership to see they progress to a conclusion

Required Experience:

• Windows Desktop & Server operating systems
• Cloud Services (control panels, Office 365)
• Desktop support diagnosing problems
• Networking, broadband, VoIP
• Mobile Device Support
• Monitoring Backup platforms
• Remote or Virtual Desktop solutions (Citrix, DaaS, AVD)
• GCSE Maths and English (or equivalent) – C or above
• GCSE Science or Computer-related subject (or equivalent) – C or above

Desirable Experience:

• Other additional GCSEs at C or above (or equivalent)
• Microsoft Certifications
• CompTIA Certifications

Benefits:

• Friendly environment
• Avoids city centre traffic

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous job titles and experience, including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer, and IT Field Engineer, may also be considered for this role.