The Role

To support Membership with account management, retention, support projects, membership processes and CRM maintenance.

• Engage with members, to provide good customer experience throughout their membership.
• Make courtesy calls as directed by the Managing Director and record on CRM
• Arrange 1-2-1 meetings where necessary.
• Support with renewal calls, prior to renewal being sent and once payment has been received.
• Bring in new revenue through upgrades, new members, and sponsorship £1,000 per month

Responsibilities

• Engage with members, to provide good customer experience throughout their membership.
• Make courtesy calls as directed by the Managing Director and record on CRM
• Make 1-2-1 meetings where necessary.
• Support with renewal calls, prior to renewal being sent and once payment has been received.
• Support the new membership set up process, invoice, and report.
• Support with Peer-2-Peer introductions.
• Ensure CRM is always kept up to date and maintained to a high standard.
• Attend Membership weekly meeting.
• Attend various events when requested and needed.
• Support with table plans prior to events.

Cover various duties of other Account Managers and Senior Account Manager in absences.

Any other tasks requested of Head of Managing Director to drive revenue & retention of members.

KPI’s:

• Retention to remain above 90%
• Account Manage Bronze – Platinum members
• Renewal calls
• Paid members renewals
• Process new member applications
• Bring in new revenue through upgrades, new members, and sponsorship £1,000 per month

Candidate Specification

This position requires a candidate with the ability to build strong working relationships with businesses, you must have a positive driven aptitude and be equally comfortable on the phone along with face-face meeting, generating leads, nurturing them and closing memberships.

Its important to note that as part of this position you will be required to attend business events some of which will be held in the evening or weekends.

Hours Monday-Thursday 9am-5pm & Friday 9am-4.30pm

It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, if you have not heard from us within 7 days, please take it that your application has been unsuccessful on this occasion.

This vacancy is being advertised by Fresh Recruit Ltd who are acting as an employment agency business.