Technical Infrastructure Support – Data Backup & DAMS Support

This is a 12-month fixed-term salaried contract, with opportunities for full-time or part-time work arrangements.

Location: Duxford, Cambridgeshire. On-premises.

Hybrid: Four days in the office and one day working from home.

An exceptional opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This organisation boasts a significant digital archive and has recently enhanced its IT infrastructure to support its ambitious goals. The role offers a unique chance to work on fascinating projects, supporting and maintaining critical digital assets and systems.

Technical Infrastructure Support Key Skills:

We seek individuals with strong technical support knowledge, particularly in hardware and software for high-end workstations and Windows Server environments. We are keen to connect with technical infrastructure support specialists; IT support engineers, network administrators, and other professionals experienced in IT infrastructure and data management.

To excel in this position, you must possess many of the following:

• Experience supporting and managing top-end PC workstations and Windows Servers.
• Knowledge and working experience with NAS, SAN, Fibre Channel connections, and LAN/WAN.
• A broad understanding of image, sound, and video file formats.
• On-site 1st and 2nd line technical support expertise.
• Ability to support processes managing large data flows between workstations, NAS, and long-term storage.
• Capability in supporting and managing Veeam data backup infrastructure.
• Familiarity with best practices in backup procedures, including using backup technologies and software such as Backup Exec.

All applicants must reside in the UK and have the right to work.

About the Technical Infrastructure Support position:

You will be a crucial IT and AV Services team member tasked with maintaining and supporting the Digital Asset Management System (DAMS) and associated IT infrastructure.

Responsibilities include:

• Providing first and second-line technical support on-site.
• Managing the flow of large data volumes from workstations to long-term storage.
• Managing and supporting the Veeam data backup infrastructure.
• Supporting the infrastructure elements of the DAMS.
• Ensuring timely resolution of incidents using the IT Service Desk.
• Offering technical support for network operating systems and IP protocols.
• Conducting IT security patching and updates.
• Assisting in the development of business continuity plans.

This role promises a stimulating environment with varied and challenging responsibilities.

This is a 12-month fixed-term salaried contract, offering both full-time and part-time options to suit different working preferences.

Salary and Benefits:

Salary: £40-44,000
Location: Duxford, Cambridgeshire
Work arrangement: Hybrid. Four days in the office and one day working from home.

Benefits:

• Holiday: 25 days + Bank Holidays, rising to 30 days after five years.
• Access to our Company Group Pension Plan with up to 12% employer contributions.
• Access to Childcare vouchers.
• Access to in-house training programmes and development.
• Museum benefits include a 20% discount on all on-site shops, a 25% discount on museum cafes, and free entry to numerous other museums and galleries.

For more information on this Technical Infrastructure Support position, please get in touch with us to discuss.

Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work.