Our client is a family run business which supplies warehousing facilities, transport and distribution covering the UK and Europe. Due to continued expansion they require an additional customer service administrator to work withing the customer service department in their Selby office. The role is to work 9 until 5.30pm on a 12 month fixed term contract. My client is proud of the longevity of service which spans their team, some who have achieved over 30 years’ service.

Duties include:

• Dealing with a wide range of customer queries by telephone and email
• Primarily based within the Warehouse Admin team but also training on various roles including but not limited to Orders, Goods Receipt, Customer Services and General Administration
• Accurately recording information in our internal traffic management systems and warehouse management system
• Following deliveries through to their end destination
• Ongoing liaison with our internal transport and warehouse teams together with external network partners and subcontractors

The roles requires skills/experience in:

• A friendly and professional demeanour
• Excellent communication skills and experience working within a team
• Ability to work quickly under pressure
• Self-motivated
• Adapt quickly to changing priorities and customer needs
• Ability to carry out a wide range of tasks, plan and prioritise effectively
• Ability to challenge the team’s current processes and utilise our internal IT Department to find more effective working methods