Clinical Coordinator 

Bleep 360 Care is a unique care provider that offers a variety of support to service users of all ages. We build our care packages to suit our service user’s needs, from conducting assessments, to sourcing the ideal property and tailoring our staff team to meet requirements, always keeping people at the heart of what we do. 

Working within any care environment can be high pressure and unpredictable, there are times the individuals that we support will be in crisis. It is essential that the person applying for this role understands this and is able to keep a calm and professional demeanour whilst supporting those in need, this will include incident response and management, debriefs of staff as well as investigations where needed.  

The main function of the Clinical Coordinator is to ensure that the homes and care packages we hold are adequately staffed and equipped. They work in close conjunction with the Clinical Team and Registered Manager to support their requirements and needs. They will also work directly with key persons – social workers, CMHT and CAMHS workers as well as meet service users whilst undertaking site visits.  

**This is a role with direct service user access, a full Enhanced DBS check will be required**

Clinical Coordination: 

• Efficiently support the allocation of care workers to packages based on their specific needs, preferences, and availability. 
• Effectively manage the clinical side of care packages alongside supporting workers, including undertaking monthly supervisions.
• Maintain a detailed care schedule and ensure that care workers have access to up-to-date information regarding clients and their care plans via the access care planning system.
• Implement contingency plans for unexpected absences or emergencies to ensure uninterrupted care services. 
• Manage post incidents including undertaking debriefs, following up any safeguarding referrals and speaking with MDT post incident.
• Collaborate closely with clients, their families, and healthcare professionals to create comprehensive care plans that are person-centred and adaptable to changing circumstances. This will include updating care plans and risk assessments with support of the clinical team.
• Regularly review care plans, taking into account any developments in the client's health, preferences, or goals. 
• Ensure that care plans include all necessary information, such as medication management, dietary requirements, mobility support, and emotional support. 
• Ensure they always have a service delivery and quality focused mindset for any service they support. 
• Update KPI’s and take part in AUDITs on a monthly basis.
• Share lessons learnt with staff and ensure culture of learning.

On call cover will be required. 

Client and Family Communication: 

• Establish and maintain open and empathetic communication with service users and their families. 
•  Act as a point of contact for stakeholders to address concerns, questions, or requests related to care services and investigate these if required.
• Provide ongoing support and reassurance to clients and their families, fostering a trusting and positive relationship. 
• Attend risk management meetings, safeguarding meetings and any other meetings related to service user care. 
• Be responsible for the development of a client and develop a nurturing, care centred relationship with stakeholders in the business.  
• Act as the responsible person for credit control related queries, ensuring they have accurate records of cost or staffing changes.  

CQC Compliance: 

• Stay well-informed about the latest CQC regulations, standards, and guidelines applicable to all of the service lines we operate as a business. 
• Ensure strict adherence to all CQC requirements throughout the care process. 
• Keep accurate and up-to-date records of care activities, assessments, and any changes in clients' conditions. 
• Collaborate with the management team to prepare for CQC inspections and audits, ensuring that all documentation and practices are in compliance. 
• Ensure that internal KPI’s are always met at a good or outstanding level. Including CQC compliance, client contact and care quality/delivery is met.  

Staff Support and Training: 

•  Offer ongoing guidance and support to care workers, promoting a culture of continuous learning and development. 
• Ensure staff attend mandatory and elective training in line with regulatory compliance. 
• Participate in the recruitment and onboarding process of new care staff, assisting in their orientation and training to maintain high-quality care services. 
• Promote trust and honesty within every team allowing for a safe and trusting culture.  

Quality Assurance: 

•  Supporting in the robust quality assurance processes, including regular client feedback surveys and undertaking audits. 
• Review client feedback and address any concerns or suggestions for improvement. 
• Collaborate with the management team to implement improvements and corrective actions, ensuring that care services continuously meet and exceed quality standards. 
• Monitor the overall satisfaction of clients and their families, striving to enhance the overall care experience. 

Benefits:

Career development opportunities
Supportive team environment
Training and ongoing professional development
Pension scheme
Employee assistance program
Hybrid and flexible working pattern.
Access to a blue light card – discounted services 
Access to a 24/7 counselling and support service. 
Access to experienced professionals available for guidance and support.