Systems Support Analyst

Location: Remote with travel throughout the UK

We are currently seeking a System Support Analyst, who will join the system development team where the focus is to maintain, design, develop and test software to enhance the functionality of business applications.

Responsibilities

• Adhere to all company policies and procedures.
• Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
• Delivering good outcomes for customers and putting the customer's interests first.
• Ensure the customer understands what we sell and support the customer in anyway you can.
• Monitor and maintain the key business applications most notably Open GI.
• Designing and developing software enhancements.
• Engage in development projects with other departments and stakeholders.
• Documenting system developments and processes.
• Providing technical support on the applications.

Skills and Competencies

• Excellent communication skills.
• Ability to manage time effectively, work under pressure and meet deadlines.
• Excellent timekeeping and presentation of self & work.
• Strong interpersonal and negotiation skills.
• Articulate & Numerate.
• Analytical and ability to solve problems.
• Excellent attention to detail.
• Highly organised with an ability to prioritise and deliver allocated tasks.
• Ability to work alone and as part of a team.
• Positive can-do attitude and strong team ethic.
• Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
• Be positive, enthusiastic and motivational about what you do!

Experience

• Excellent understanding of Open GI Core and the different parts of the application.
• Previous experience in development of Open GI is necessary.
• 2 or more years insurance related experience.

Qualifications

• GCSEs at grades 9 to 4 including English and Maths.

We take a hybrid approach to working. For most colleagues, this means being in the office two or three days a week and the rest of the time working from wherever is best for them and their team.