Whilst working within a dynamic team, this role will focus on delivering the best service possible to your customer portfolio at every stage of their order. Hybrid working available along with other fantastic benefits:

• Based in Esher
• £25,000
• 25 days holiday plus bank holidays
• Monday – Friday, 7.5 hours a day that must be worked between 8am – 6pm.
• Hybrid, 3 days per week and 2 days working from home
• Contributory pension scheme
• Critical illness cover
• Income protection
• Death in service
• Health cash plan scheme

Job Description:

• Daily management of the assigned customers’ orderbook
• Cooperating with the Sales team by monitoring orders and by verifying deliveries
• Build a sustainable relationship with the customer
• Providing all the necessary information about both the product and the orders/contracts
• Proactively handle customers’ complaints by communicating with the Customer Service Leader and other departments staff
• Ensure daily communication with the Sales team so that the commercial strategy between Sales and Customer Service is aligned

Person Specification:

• GCSE’s including Maths and English. Further education would be advantageous.
• Proven working related experience is essential
• Advanced knowledge of the MS Office suite, Excel in particular.
• Knowledge of BI tools such as QLIK. Proficiency in SAP
• Strong communication and problem-solving skills

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.