Located on the picturesque outskirts of Cambridge, our dedication to quality and keen attention to detail sets us at the forefront of luxury market standards.

We are passionate about delighting our customers as they are at the heart of everything we do. Our busy customer service team are often their main contact with Harbour Lifestyle.

Main responsibilities

• Responding by email, WhatsApp, live chat & social media via our ticketing software and by phone

• Communicating with our warehouses & delivery partners.
• Assisting our Operations team by contacting customers to confirm deliveries
• To create customer orders and process payments
• To handle additional administrative tasks, such as processing return orders.
• To gain a great understanding of Harbour Lifestyle products
• Comfortable taking customer appointments in our showroom and taking orders.
• To support the rest of the Customer Service team

Essential attributes.

• Experience within a customer-focussed environment
• Strong written and spoken English & numeracy skills
• IT literate. Microsoft Office
• Good organisational skills, able to prioritise workload
• A can-do attitude able to move between tasks
• Strong attention to detail and problem-solving skills
• You are a team player - we're a close-knit team!
• Able to commute daily to our Dullingham HQ

Desirable attributes.

Familiarity with the following software (or similar)

• Shopify (e-commerce)
• Gorgias (customer service ticketing)
• Nesuite (business management)

Full training on the above will be given

Job Details

• Full-time
• Office based.
• Monday to Friday 9am - 5pm
• Saturday & bank holiday working rota
• 26 Days annual leave