Operations Coordinator
Posted a week ago by Hampshire Recruitment Service
Operations Coordinator
Hybrid
£27,500-£35,000
Generous benefits package
A new opportunity has arisen to work for a thriving business in Farnborough. This is a key role within the company as you will be responsible for the central contact for business queries.
You will have the overall responsibility to ensure excellent customer experience is delivered and maintained at every point of the customer journey
Key responsibilities:
Ensure streamlined and efficient operational processes, resulting in excellent service for customers and colleagues
Develop strong relationships with customers and become a central point of contact for any queries
Manage professional services projects by coordinating project resource, attending project calls, taking meeting notes and tracking outstanding actions
Ensure all documentation that is sent to customers looks professional and is formatted correctly
Promote clear and consistent cross-departmental communication in adherence to Company procedures
Provide pre- and post-sales customer support and escalate issues where necessary
Work closely alongside the Financial Controller, providing order processing and sales/purchase ledger assistance
Provide administrative support to the Managing Director and senior management team
Utilising and developing the company CRM system
Ad hoc tasks as determined on occasion by the business
Embody and promote the Company values and culture
Skills required:
Experience in an administration/customer focused role
Organised, structured, and efficient in your work with good attention to detail
Excellent verbal and written communication skills
Previous experience in a finance function would be beneficial
Exceptional time management skills
Self-motivated and initiative
Strong experience of MS Office (Word, Excel, PowerPoint)
Determined, resilient and ambitious
Work well under pressure
Respond positively in the face of continual change
Aptitude for understanding technology
Ability to listen and interpret
Smart appearance
Good team player willing to share information and foster a positive team environment
If you are interested in this opportunity, APPLY NOW
- Type:
- Permanent
- Contract Length:
- Permanent
- Contact Name:
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- Telephone:
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- Job Reference:
- SC734
- Job ID:
- 221966829
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