We are delighted to be working with RFL Property Services to find a Project Support Officer (PMO) with NHS experience to support a new programme of work in Surrey. Based in central London you will work with an experienced and supportive project team to help drive the clinical and estates change programme. There will be an occasional requirement to travel to Surrey for site meetings.

Key purpose of role

• The post holder will support the Head of Project Management Office (Head of PMO) and the wider Project Management Office in the successful delivery of workforce projects and initiatives.
• The post holder will support in such tasks as (but not exclusive to) setting up and maintaining project documentation, producing regular and ad-hoc reports, being a key point of contact for internal and external stakeholders. Additionally, the post holder will analyse data from a variety of sources, and preparing reports, engaging with diverse audiences, monitoring the achievement of milestones, and supporting meetings and events.
• The post holder will provide project support on key work streams to include setting up and maintaining project documentation, producing regular and ad-hoc reports, progress monitoring, chasing, and preparation of project paperwork. To undertake data analysis and production of reports / project plan, and stakeholder communications as required. To undertake research and literature reviews and produce summary reports.
• The post holder will provide general administrative support to the department.

KEY TASKS & RESPONSIBILITIES:

• To assist in the planning, management, coordination and delivery of projects within agreed timescales.
• To provide project support and coordination on key work streams as assigned.
• To develop project documentation, including risk and issue management registers, and early warning/escalation systems to help mitigate the impact on project management.
• To update project-wide documents as and when required including templates, procedures, master registers, dashboards, and formal documentation such as Board papers.
• To ensure that the monitoring of projects and progress against key deliverables including tracking registers is maintained.
• To conduct intelligence gathering (qualitative and quantitative) to support report writing, bids and business cases.
• To ensure key project information is compiled, managed, and updated to the highest level of quality and accuracy and within a timely manner. This will include the preparation of reports, flow charts, presentations, and other project documents.
• To take a central role in communicating information regarding projects/work programme or activities to a range of audiences.
• To help keep guidance documents and user guides up to date, adhering to best practice. To design and deliver training as required.
• To build strong working relationships with a range of stakeholders within the organisation and externally with partner organisations.
• To ensure all actions agreed are noted and that delivery is monitored, and progress chased as necessary to ensure that accurate and timely progress reports can be produced as required.
• To exercise flexibility to reprioritise work in response to frequently changing demands.
• To develop process maps, documents, and guidance for established and new ways of working and support their implementation within business areas, to include delivering training as appropriate. 

Skills required

• Educated to business degree level, or equivalent academic standard / experience.
• Previous experience working in the NHS, ideally an an acute trust
• Project administration / support experience
• Experience of working to tight deadlines
• Experience of stakeholder engagement
• Experience in the production of routine reports and business papers/documents
• Experience of running workshops / training sessions for staff
• Excellent organisational and planning skills
• Excellent customer service, communication and interpersonal skills
• Knowledge of records management, information governance and data protection

This is an immediate requirement and you would be working within an established, supportive and experienced team.