🌟 Exciting Job Opportunity: Customer Support Specialist 🌟

Are you a proactive and customer-focused individual? Do you thrive in a fast-paced and dynamic environment? Our client, a leading organisation in their industry, is seeking a Customer Support Specialist to join their team on a Temp To Perm basis. This is a fantastic opportunity to contribute to a thriving business and take your career to new heights!

🔎 Job Summary:

As a Customer Support Specialist, you will play a pivotal role in ensuring exceptional customer service by answering calls, responding to emails, and escalating issues where necessary. With great attention to detail, you will follow customer specifications and report any returns promptly. Your ability to monitor ASN and stock transfers will make a significant impact on the smooth operations of the organisation.

📌 Key Responsibilities:

• Answer and make phone calls, providing efficient support to customers.
• Respond to emails or forward them to the appropriate person.
• Escalate issues promptly, ensuring quick resolution.
• Understand and follow customers' specifications accurately.
• Report returns in a timely manner, maintaining accurate records.
• Monitor ASN and stock transfer to support seamless operations.
• Collaborate with the operations team to ensure orders are picked and dispatched as per customer instructions.
• Create and cancel pallet network shipments when necessary.
• Request dedicated vehicle quotes to optimise logistics.
• Book deliveries and collections, coordinating efficiently.

💼 Qualifications and Skills:

• Excellent communication skills, both written and verbal.
• Proven experience in a customer support or related role.
• Strong attention to detail and organisational abilities.
• Proficiency in using various computer systems and software.
• Ability to multitask and prioritise tasks effectively.
• Exceptional problem-solving and decision-making skills.

🏢 What our client offers:

• Competitive salary and benefits package.
• A collaborative and supportive work environment.
• Opportunities for growth and professional development.
• A chance to work with a forward-thinking and innovative team.

Don't miss out on this exciting opportunity! Join our client's team and make a difference in the lives of their valued customers. Apply now by submitting your resume and cover letter. We can't wait to hear from you! 🤗✉️📞

Note: Only shortlisted candidates will be contacted. Thank you for your understanding.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.