Customer Service Executive - Belfast - £110 per day (inside IR35) - 2/3 months+

My client, a FTSE 100 company, is looking for a Customer Service Advisor to be the first point of contact for customers and to be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

Key Accountabilities:

• Order lifecycle management
• Maximising customer satisfaction level and order entry accuracy
• Building strong relationship with customers, sales and logistics functions
• Timely handling all incoming customer queries and requests
• Reporting (daily, weekly and monthly reports)
• Continuously improve the customer service process
• Manage issue resolution for respective sales organisation(s)
• Continuously support system and process improvement initiatives
• Support other functions and processing activities (billing, clearing, customer spend processing)

Skills:

• At least 6 months Customer Service Experience in a busy customer service role
• Some experience of Microsoft Office suite would be advantageous
• Knowledge of SAP and SalesForce/CRM tools is a significant advantage
• Excellent interpersonal and communication skills
• Willingness and ability to build great relationships with customers
• Positive 'can do' attitude
• Accuracy and attention to details
• Ownership, entrepreneurial attitude who drives issue resolution, escalates where necessary
• Willingness to gather excellent knowledge of customers and market specifics
• Understand and comply with the controls in own area

Customer Service Executive - Belfast - £110 per day (inside IR35) - 2/3 months+

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Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.