An exciting opportunity has become available for a 2nd Line Support Engineer to join a forward-thinking business, based in Bristol.

Location - Bristol + Hybrid working (2 days from home per week)

Salary - £35,000

Job type - Permanent

Working Hours - 5 days per week (including Sat and Sun but you can work from home on the weekends). There are two shifts available (07:30 - 15:30 or 14:00 - 22:00 so you can choose which shift would be more suitable). 

Our client is seeking a passionate IT Support Engineer to join their collaborative team, based in Bristol.

In this role, you will have the exciting opportunity to work alongside a close-knit team of professionals who are dedicated to providing outstanding support to their valued customers. As a key member of the Support team, you will play a crucial role in delivering effective solutions and ensuring unparalleled customer satisfaction.

Key skills required for a Technical support engineer:

• Must have at least 2 years of experience working in an IT Support role.

• Experience working for a Managed Service Provider OR a strong track record in providing IT support to external clients.

• A solid understanding of Microsoft solutions, particularly in Microsoft 365 and Windows Server Hyper-V networks.

• Possess an excellent phone manner and the ability to convey complex technical information clearly and concisely, demonstrating strong written and verbal communication skills.

Key responsibilities for a 2nd Line Support Engineer:

• Offer prompt resolution of IT incidents via phone, email, or remote support, ensuring a seamless and efficient service experience for our valued customers.

• Take an active role in onboarding new clients, facilitating a smooth transition, and ensuring they receive unparalleled support from day one.

• Assist in the effective triaging of incidents by meticulously logging all pertinent information in our Service Desk system, guaranteeing thorough documentation for future reference and analysis.

• Demonstrate exceptional customer service skills with energy and enthusiasm.

• Conduct proactive checks, including comprehensive monitoring of alerts and regular backups, to pre-emptively identify and address potential issues, minimizing disruptions, and downtime.

So, if you are an IT Support Engineer and looking to join a supportive and close-knit team that fosters a professional yet friendly working environment, then please apply now.

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