Customer Coordinator

Monday to Friday - 9am to 5.30pm (4.30pm finish on Fridays)

Permanent

Rugby – office based

£24,000 - £27,500 pa depending on experience

Our client, a growing and successful company based in Rugby, are looking for a Customer Coordinator to join their busy team.

The key responsibilities for a Customer Coordinator:

• Logging all incoming emergency support requests from customers and updating these on the system as changes come in
• Contacting customers to schedule engineering work
• Contacting engineers to allocate works to them, putting all information onto the internal system
• Answering calls in the head office to pass through to other staff members

The minimum requirements for a Customer Coordinator:

• Great communication skills
• Experience within a fast-paced customer service environment
• Experience dealing with customers
• Great IT skills - can pick up systems with ease
• Happy to work to deadlines and good at prioritisation

The ideal candidate for a Customer Coordinator:

• Logical thinker and problem solver
• Experience using an in-house CRM system
• Has transport to and from the office in Rugby
• High accuracy and attention to detail

Benefits of working as a Customer Coordinator:

• 25 days holiday plus bank holidays
• Good opportunities
• BUPA and company pension
• Free parking

Interested?

Please apply below.

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