Our client, a leading medical training and consultancy company, is currently seeking an account manager to join their team.  The Account Manager will be responsible for the day-to-day account management of Consultancy clients to ensure that services are delivered to a standard set out in contracts and that provision meets and exceeds contractual standards. Regular account reviews to evaluate service provision and explore further service provision to meet a client’s needs and maximize contract benefit and value.

Reporting to: Clinical Operations Manager

 

Essential Job Functions

The job holder will undertake some or all (but not restricted to) of the following responsibilities:

• Oversee smooth delivery of contracted services to agreed service standards.
• Key point of contact for senior client stakeholders
• Attend meetings with clients to support the sales onboarding process.
• Attend monthly account review meetings with clients to evaluate and scale service.
• Management of client retention, renewal, and growth
• Feedback to the Consultancy team to shape provision to meet client needs.
• Attendance of weekly management meeting
• Review current processes, recommend and oversee improvements.
• Escalate risks and issues to the line manager as required.
• Providing on-call Duty Ops cover on a rota basis.

Qualifications

• Strong communication skills
• Client facing customer service experience
• Experience of customer account management
• People management experience – desirable
• Computer literate & experienced in Microsoft Office applications.
• Good numeracy skills.