Join Our Team: Customer Service Advisor

Position: Frontline Customer Service Advisor

Interviews being held on the 23rd & 24th July 2024 - With a start date of 12th August 2024

Location: East Midlands Airport ( DE74 2TR), Castle Donington
Salary: £13.82 p/h (£20.73p/h after 40 hours)
Apply Now!

Why Choose Job&Talent:

• Career growth opportunities
• Comprehensive benefits
• Professional stability

Benefits:

• Monday to Friday plus 1 Saturday in 4 (37.5 hours per week)
• Rotating shift pattern between 0730-2015
• 4 weeks onsite training, (09:00 - 17:00, Monday to Friday)

• 30 Holidays, Weekly Pay, Pension Scheme, Mortgage References
• TEMP to PERM Opportunities.
• Hybrid Working, 2 out of 4 weeks (dependant on performance)

Requirements:

As this role is based at an international airport, In order to comply with CAA and DfT regulation, you must be willing to undergo a background check. This will include referencing your last 5 year's work history and applying for a criminal record check. (We take care of this for you free of charge!)

• Experience in Customer Service.
• Excellent communication skills; written and verbal.
• Ability to work towards deadlines.
• Ability to work independently and as part of a Team.
• Experience of working with MS Word & Excel is extremely desirable.
• Be able to work shifts agreed - see rota info above

Responsibilities:

• Be the first point of contact for our clients' external customers and deliver the highest possible levels of Customer satisfaction.
• Respond to customers' enquiries using the telephone, email, social media and internal systems.
• Provide information for products and services prior to shipping, to ensure the most appropriate company offering is provided in line with procedures.
• Promote the benefits of the brand to secure bookings at the initial point of contact.
• Promote up/cross selling opportunities, in line with company Product Portfolio
• Strive to Improve the "First Time Resolution" rate for incoming tracking contacts to minimise the opening of unnecessary trace files
• Handle customer objections in a professional manner to reinstall the

customer's faith in our brand and avoid escalation to claims and complaints.

About Us:

• Job&Talent is recruiting for Customer Service Advisor to join a leading distribution and delivery company in the Castle Donington Area, known for being the world's leading logistics company!.

How to Apply:

Click 'Apply Now,' and our team will contact you shortly.

An excellent opportunity for Customer Service Advisor roles in Castle Donington . Join Job&Talent for a journey of growth and success!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Extra Personnel do NOT charge any fees for our services.

Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.