Adecco are supporting a London Borough Council team in a service role as a Leasehold Advisor

Job Title: Leasehold Advisor

Location: East London

- Contract Type: Temporary

- Working Pattern: Full Time

- Hourly rate from: £22.13

- Hourly rate to: £28.94

About Our Client:

Our client, a London Borough Council, is seeking a Leasehold Advisor to join their Collections Team of Leasehold Services. They are committed to delivering excellent customer service and providing expert advice and information to leaseholders. As a Leasehold Advisor, you will play a key role in resolving disputes, responding to inquiries, and ensuring timely production of accounts.

Benefits & Perks:

• Competitive hourly rate
• Temporary contract with full-time working hours
• Convenient location with nearby parking and easy access to public transportation

Responsibilities:

• Resolve disputes with leaseholders and arrange associated compensation and write-offs
• Ensure prompt responses to inquiries from leaseholders, solicitors, benefits agencies, and other sections
• Collaborate with the Finance Team to produce estimates, accounts, and reports
• Work closely with colleagues and leaseholders to deliver improvement plans and suggest further enhancements
• Identify areas for service improvement and implement efficient working practises
• Handle written and telephone inquiries from leaseholders that require specialised attention
• Engage with leaseholders through forums, TRAs, Saturday surgeries, and estate inspections
• Communicate effectively with leaseholders and draught letters, newsletters, web content, and leaflets
• Provide accurate advice on payment options and refer vulnerable leaseholders for additional support
• Advise contract administrators and consultants on consultation requirements
• Assist in disputed cases and supply documentation for legal proceedings
• Update work progress and contribute to the annual service improvement plan
• Take a proactive approach to professional development

Essential Skills, Qualifications, and Experience:

• Ability to effectively respond to complaints and FOI requests
• Experience in resolving disputes with leaseholders and arranging compensation
• Strong customer service experience
• Accounts experience to produce estimates, accounts, and reports
• Experience in working collaboratively with colleagues and leaseholders to deliver improvements
• Understanding of leaseholders' liability and ability to calculate charges accurately
• Knowledge of regulations and lease terms for compliant consultation
• Excellent communication skills for engaging with leaseholders and briefing senior staff
• Ability to monitor and advise on scheme final account progress
• Up-to-date knowledge of relevant policies and legislation

Desirable Skills, Qualifications, and Experience:

• Previous experience providing specialist advice and information to leaseholders
• Familiarity with Section 20 requirements
• Proven track record of professional development

If you are an experienced Leasehold Advisor with a strong background in providing expert advice and excellent customer service, we encourage you to apply.

Please note that only shortlisted candidates will be contacted.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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