Our Client is seeking an experienced Aftersales Coordinator to ensure exceptional customer satisfaction through top-notch warranty support. This role is critical in managing and resolving warranty claims efficiently and professionally for new boat owners.
Key Responsibilities:

• Client Communication: Act as the main contact for all warranty issues within the first three years of ownership.
• Technical Investigation: Collect detailed information to assess and resolve warranty claims.
• Warranty Claims Processing: Manage claims with the factory, and track necessary parts.
• Relationship Management: Build strong relationships with contractors and factory counterparts.
• Logistics Coordination: Organize global logistics and coordinate with service agents and technicians.
• Team Briefing: Ensure technicians and subcontractors are fully informed about issues and solutions.
• Customer Updates: Keep customers informed about the status and progress of work.
• Administrative Excellence: Ensure all warranty costs are appropriately recharged.
• Dispute Resolution: Handle warranty disputes professionally and calmly.
• Customer Service: Maintain a warm, flexible, and polite approach to provide top-notch customer service.

Person Specification:

• Experience: Recent and relevant experience in Aftersales/Warranty within the marine leisure industry.
• Knowledge: In-depth understanding of boat repair and warranty issues.
• Communication: Excellent verbal and written communication skills.
• Attention to Detail: Strong determination to follow through on issues until resolved.
• Initiative: Ability to work independently and as part of a team.
• IT Skills: Proficiency in using multiple IT systems.
• Team Player: Hardworking, energetic, and positive team player.

For more information contact Suzie - (url removed) (phone number removed). 

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