Job Responsibilities - Operations Officer

We are inviting applications for Operations officer position based in city London

This position required fluent Turkish Language to speak and write .

• Responsible to take customers calls and respond to them for their queries.
• Always deliver a high-quality customer service as the first point of contact of the customer.
• Understand customer needs to refer to the relevant senior member in the Branch and other departments.
• Be able to converse with the customers and explain the services they may receive from the Super Service Centre and direct the Customer accordingly.
• Handle customer inquiries and complaints with the objective of resolving issues and increase customer satisfaction from the Bank's services.
• Develop an understanding of key requirements in supporting the team in KYC and risk assessments.
• Carry out any operational processes in accordance with the Bank's procedures, and Financial Crime regulations.
• Deal with customer cheques within set timeframes.
• The preparation of payment orders & money transfers.
• Buying & selling foreign monies within agreed limits of authority.
• Account opening for personal and money transfer account.
• Follow up Financial Crime enquiries daily.
• Report any issues to Health and Safety Representative in the Branch.