Downtime Controller

Birmingham  

£30,000

Permanent Full time

We have an exciting opportunity that has arisen for a Downtime Controller to join our clients growing Fleet Team, for one of the UK’s leading Fleet Management companies. This role will be based in Birmingham.

Key Responsibilities – Downtime Controller

• Responsibility for Vehicle off road (VOR) follow up progression and updates.
• Responsibility for Progress follow up progression and updates.
• Manage in flight repair jobs within the master serve and dealership networks.
• Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options.
• Review and pursue alternative repair methods such as alternative parts supply.
• Identify trends and escalate network performance concerns to Vendor Management.
• Liaise with manufacturers on repairs where technical assistance is needed.
• Raise and manage manufacturer cases for back-order parts.
• Raise and manage manufacturer loss of use claims / replacement vehicle requests.
• Proactively chase customers when awaiting authority.
• Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
• Process rental off hires when a VOR event closes.
• Follow up events after a no fixable roadside event.
• Take incoming calls relating to VOR from customers, suppliers and manufacturers.
• Hold customer VOR calls where applicable.
• Communicate VOR updates to stakeholders and the business.
• Escalate concerns to technical colleagues / team leader where appropriate.
• Perform all other duties and special projects as assigned.

Qualifications & Experience – Downtime Controller

• Experience of working within a similar role.
• Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations.
• Experience in the motor industry, knowledge of vehicle/engine repairs is desirable, but not essential.
• Ability to diagnose and repair vehicles and follow safety instructions and directions is desirable, but not essential.
• Comfortable working to targets and deadlines.

Benefits - Downtime Controller

• 26 days annual holiday entitlement (+ 8 bank holidays).
• Group Personal Pension Plan.
• Death in Service insurance cover.
• Critical illness insurance cover.
• Free parking.
• Health cash plan.
• Profit Sharing Annual Bonus.
• Partners In Excellence rewards – Partner of the Quarter, Partner of the Year.
• Free Breakdown cover (eligible employees – service related).
• Long Service Awards, Support for further education / employee development

For more information on this role, please contact Kieren Provis on (phone number removed), or send a copy of your CV to (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.