Scheduling Team Manager

Salary £32,000 - £38,000 per annum

Location: Office based – Bromsgrove and will involve some travel to meet with colleagues and clients as necessary

Full time, Permanent

Hours: 37.5 hours per week

About Us

William Martin, part of the wider SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes

Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.

Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success.

About the role

Reporting to our Business Operations Director, you will be directly responsible for the operational management of a team of Schedulers in order to:

-          Ensure consultancy contracts are efficiently scheduled for our teams of consultants to maximize utilization and revenues.

The role will involve a mixture of business administration and client management activities but will focus on team leadership and on producing daily, weekly and monthly performance management KPI reports.

The role will involve a blend of reactive coordination of the team’s activities in response to client / business demands and to unforeseen events, as well as proactive analysis which will seek to identify measures to continuously improve our processes.

The Scheduling Team Manager will be at the forefront of our delivery of a high level, responsive quality service to the client (and to internal stakeholders) and as such, good communication skills and a ‘can-do’ attitude are key.  Mental agility and a pro-active approach to problem solving are required - planning ahead to foresee potential issues and taking personal responsibility for completing tasks.

Key Duties:

• Directly manage a team of Schedulers by setting clear goals and objectives for team members and providing ongoing feedback and coaching
• Managing the day-to-day work of team members (as specifically defined in the Scheduling job descriptions)
• Fostering a positive and inclusive work environment, promoting collaboration and teamwork
• Developing and implementing effective strategies to enhance team performance
• Track business revenue performance e.g. utilization, and to maximise fee earning revenues
• Conduct strategic client reviews to ensure administration / service and commercial objectives are being identified and met.
• Produce daily, weekly and monthly reports against business KPIs and to identify actions to remediate should indices not be met.
• Maintain and periodically review operational policies and procedures and ensure team members work in accordance with them.
• Collaborate with internal stakeholders (Consultants, Consultant Team Managers, Account Directors, Technical Account Managers, Business Development Managers) to ensure alignment and successful execution of business-as-usual operations and delivering strategic projects.

What you will need

Essential

• Experience of Microsoft Office and other collaborative working systems is essential, specifically Excel, PowerPoint and Word.
• Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users.
• Demonstrable leadership skills with the ability to inspire and motivate teams. Proven experience in managing cross-functional teams and external suppliers in a matrixed organisation

Desirable

• Proven experience in a client management / operational role.

Personal Attributes

• Strong technical, commercial, organisation and operational skills with attention to detail.
• Honest, trustworthy, and able to work with integrity.
• Entrepreneurial mindset, with the ability to take an idea and turn it into reality.
• Customer focused with excellent communication and engagement skills.
• Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions.
• Ability to make informed decisions under pressure and navigate complex situations.
• Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards.
• Track record of successfully managing project scope, resources, and risks.
• Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity.

Why join us?

People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

Benefits:

-25 days annual leave plus bank holidays

-Contributory pension scheme

-Voluntary private medical

-Simply health care plan

-Gym and retail discounts

-Cycle to work scheme

-Quarterly charity days

-Religious holiday swap

-Employee assistance programme

-Life learning – online learning materials

-Support with professional membership costs

INDLS