Enzen is a global knowledge enterprise specialising in energy and water. Our mission is to make these two life essentials more accessible, affordable and sustainable for all by addressing our industry’s three core challenges of decarbonisation, decentralisation and digitalisation.

We create innovative solutions for utilities that are truly end-to-end, encompassing strategy, transformation, advisory, technology, customer experience and operations.

Enzen was founded in 2006 at Blythe Valley Park near Solihull in the UK. Since then, our business has developed across the globe and we now have a presence in Australia, India, Portugal, Spain and Turkey.

The Support Engineer is an expert on leading SCADA applications, Telemetry communications and related use within system control processes. This person will also work on other projects as required.

This role will be in on 24/7 on-call support on a rotating basis throughout the year.

The most important criteria for joining our support team are:

• SCADA Software Development, Testing and Support Experience.
• Good understanding of SCADA Telemetry interface, SCADA PLC/RTU interface and Routing/Networking to SCADA.
• Excellent written and verbal skills.
• Firm grasp of how web applications work and software products.

Responsibilities include:

• Possess a broad understanding of SCADA communications and IT Telecommunications Infrastructure. Enhances and maintains the SCADA Operations Control Centre Environment.
• Develops and maintains standards, practices, procedures and policies for Enzen’s clients using SCADA, SCADA network and SCADA telecommunications processes. Troubleshoot various communication issues related to SCADA, Telemetry and remote equipment issues affecting the pipeline operations.
• Able to understand different communication types to SCADA and understanding the E2E Telemetry infrastructure.
• Understanding of various Test phases and having the ability to write test scripts and execute them.
• Taking ownership of technical issues and use your persuasive skills to work with 3rd line support to resolve more advanced issues when necessary.
• Supports the existing infrastructure; assists with the maintenance of the computer operating system, network and the control system package.
• Provides SCADA and Telemetry support and working with IT infrastructure on system issues and upgrades. Develops/updates custom application functionality, understands and supports external system interfaces.
• Builds, modifies, tests and designs screens/mimics, database records and create/ modify structure text programming in SCADA to add new operations functions. Supports troubleshooting control equipment by providing diagnostic information to the field.
• Having platform knowledge such as On-prem and cloud (ex: AWS), to deploy or support/ manage SCADA and Telemetry application.
• Documenting troubleshooting and problem resolution steps and ability to lead outages to resolution in a timely manner.
• Participation in providing training to customers as required.
• Prepare excel based reports based on incident severity.

Desired Experience:

• Minimum 5 years of experience with any of the leading SCADA packages such as Schneider ClearSCADA/SCX Wonderware, GE Power On, ABB SCADA and/or Telvent
• Understanding/Setting up of PLC/SCADA interface.
• Networking knowledge
• Client-facing experience
• Good understanding of ITIL processes

Education

• Minimum Bachelor's Degree in Engineering or Computer Science required.
• Knowledge of Microsoft Office (Word, Excel, etc.)
• Certification on Networking is a plus