Locksmith / Product Support

Tipton

£25,000 to £35,000 - depending on experience.

Exceptional benefits, including a very good holiday package

• You will be working within a growing business to develop and validate new products, ensuring the quality, validity, commercial attractiveness, and manufacture ability of new product ranges.

• You will also be come a product specialist across the business is portfolio, and be providing a Technical Support to all quality and sales questions.

• You will have a quality first mentality, and have a strong appreciation of product suitability and customer service.

• You will have a good understanding of access control, security, mechanical locking systems, and electromechanical integration

Day to Day of the role:

• Collaborate with stakeholders to define and manage product specifications, aligning with customer requirements and industry standards.
• Oversee product testing processes, including performance evaluations, quality control tests, and certification procedures.
• Manage the certification process for products, ensuring compliance with industry regulations and standards.
• Conduct market research to identify trends, customer needs, and opportunities for product improvement.
• Provide technical guidance and support, resolving issues to ensure customer satisfaction.
• Develop and deliver technical training materials and sessions.
• Manage the master keying process, including system design, implementation, and maintenance.
• Establish and maintain quality control processes to assess product quality post-production.
• Perform technical visits to customer sites to provide hands-on support and training.

Required Skills & Qualifications:

• Proven experience in technical management, lock manufacturing industry experience is advantageous.
• Strong knowledge of product specification, testing processes, market research, and quality management systems.
• Familiarity with master keying principles, including key system design and implementation.
• Full UK driving license.
• Excellent verbal and written communication skills.
• Keen attention to detail.
• Ability to work independently as a proactive self-starter.
• Strong analytical and problem-solving skills.
• Proficient in project management, with the ability to manage multiple projects and meet deadlines.

Benefits:

• 24 days holiday plus bank holidays and Christmas shutdown.
• Duvet days for additional rest and relaxation.
• Company pension scheme for financial security.
• Company days out for team building and enjoyment.
• Reduced price gym membership to support your health and wellbeing.
• 24/7 employee assistance programme for support whenever you need it.
• Access to Bright HR benefits package.
• Free parking for convenience and savings.