Role: Customer Service and Sales Advisor  

Salary: £24,960 per hour + Bonus

Location: Burnley

Hours: Monday to Friday 8:30am-5pm & 1 Saturday a month 8:30-5pm on a rota basis with 1 day off In the week

Do you enjoy delivering excellent Customer Service and have experience within Sales? Are you looking for a new challenge in a fast-paced, supportive and progressive company?

Tailor Made are proud to be recruiting for a leading online retail company based in Burnley, who are seeking a dynamic individual to work within their well-established Pre-Sales department. You will act as the first point of contact for new and existing customers; answering incoming calls, emails and web chats.

Roles and responsibilities;

• To deliver an exceptional customer experience, when handling customer queries (via telephone, email and web chat)
• Be proactive and seek out opportunities to enhance the customer experience, ensuring all information is accurately recorded in accordance with process and system requirements
• Ensuring customer enquiries are effectively resolved
• Provide accurate and helpful Pre-Sales product advice (up sells and cross sells) and basic technical troubleshooting
• To accurately create new sales and after-sales orders, using the correct product codes and prices via one of several different sales ordering systems
• To understand the customers’ requirements to maximise sales opportunities
• To effectively respond to and resolve customer queries specifically for Marketplace customers
• To take on any other tasks that may arise to support the wider team

The ideal candidate will;

• Experience working in a customer service or sales environment would be ideal
• Able to work to targets in a fast-paced environment
• Good knowledge of Microsoft Packages, including Word and Excel
• Can recognise and develop cross selling opportunities
• Have experience of working within a sales or customer services environment
• Be hardworking, dedicated and eager to succeed

If this role is of interest, please contact Charlotte Sinar

By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.