Customer Success Associate
Posted a week ago by Rotherwood
We're seeking a dynamic individual to join our client as a Customer Success Associate based near Skipton.
Responsibilities:
- Build strong customer relationships and proactively outreaching to customers to enhance their customer journey.
- Delivering professional and engaging customer facing presentations via online meetings for all CPOMS/Raptor products to discuss, current partnership, and identifying areas of additional value.
- Identify at-risk customers and collaborate on retention strategies with sales and product teams.
- Facilitate smooth onboarding and provide ongoing trusted customer relationships to maximize value.
- Coordinate cancellations to provide a positive experience for customers transitioning from the company/products.
- Efficiently manage and resolve escalations by identifying root causes, coordinating with relevant teams, and ensuring timely and effective solutions.
- Strategic customer interaction utilising Calls to Action and adopting processes to improve product usability and customer satisfaction.
- Maintains in-depth knowledge of our products and stays up to date with ongoing product releases
Skills, Qualifications and Experience:
- Grade C (or equivalent) or above in Maths and English is essential. Highly motivated individual seeking to establish and grow their career in Customer Success.
- Excellent verbal and written communication, presentation, and problem-solving skills.
- High degree of professionalism. The ideal candidate executes consistently, is highly dependable, and always approaches situations with a positive, customer-centric attitude.
- This is a high-volume position. The individual must be a self-starter with strong organisational and time management skills, self-directed, and able to handle multiple priorities within demanding timeframes.
- Excellent interpersonal skills.
- Previous experience in the Education sector is desirable.
- Previous experience with customer support advantageous.
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- Permanent
- Contact Name:
- Login or register to view
- Job Reference:
- SPJF
- Job ID:
- 221999003
- Applications:
- Less than 10
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