Night Manager - Permanent, Canary Wharf

Hours: 42 per week, 4 on 4 off, nights (7pm - 7am)

Salary: £30,000 to £35,000 dependant on skills & experience

Duties & Responsibilities 

The Night Manager is responsible for overseeing all in house personnel during the hours of their shift including but not limited to: Concierge, Security, Cleaning & Leisure staff.

• Ensure the duties of all staff are carried out to their specific job descriptions and contractual obligations (at work on time as per the rota, in uniform and delivering the Ballymore standards).
• Ensure the duties of all staff are undertaken in accordance with company standard operating procedures (SOPs) and that SOPs are regularly reviewed and updated in liaison with the Management.
• Ensure the correct conduct of all staff and to report any misconduct to the Residential Services Manager.
• Manage and report any concerns or discrepancies in staff work performance of their duties to the Residential Services Manager.
• Assist with training new staff using the relevant training forms and SOP’s to the required standard.
• Ensure all staff are familiar and compliant with GDPR, paying particular attention to use of the residential database, emails and other written correspondence.
• Ensure parcels & post are secure and only accepted and stored in accordance with the parcel receiving procedure logged on B.life.
• Ensure all apartment security keys and resort keys issued to residents and staff/visitors/contractors are recorded, be that in Tacker.
• Use the residents web portal and other systems to track and communicate with residents and other stakeholders such as owners, commercial partners, housing associations, contractors etc.
• Monitor the use of the landline telephone in and ensure that all staff mobile phones are on silent/turned off whilst on duty.
• Ensure all check sheets relating to the concierge, security, valet, housekeeping and leisure operation are completed satisfactorily and on time.
• Ensure building patrols, standards of security, cleaning and maintenance are delivered or presented “best in class” and report any concerns or defects.
• Ensure that the day, night logs and maintenance books are being kept up to date by staff and regularly reviewed.
• Carry out regular radio checks and periodic patrols around the building and common areas to ensure that standards of Cleanliness, Security and Health & Safety are being strictly adhered to and monitored.
• Take responsibility for the Fire Control Centre room ensuring that it is fully manned and operating to required standards.
• Maintain an active role in ensuring all fire and life safety systems are operational, regularly tested and that staff are competent in the operation of related alarm systems and emergency procedures.
• Ensure all relevant concierge information is compiled and communicated in terms of a variety of services to the residents (restaurants, bars, taxis etc).
• Be the first point of contact with residents in terms of Breach of Lease and document this. 
• Deal efficiently with resident’s enquiries and document problems. Where necessary take action. Ensure more serious complaints are handed over to the Senior Management as soon as possible.

Skills & Experience 

• Excellent communication skills - written and verbal
• Full UK Driving Licence (Required)
• Prior experience managing large teams (Required)
• Polite and confident with a great deal of patience.
• Ability to multi-task and time-manage.

We operate as an equal opportunities employer.