Pathway Group aspires to be an organisation that Changes Lives Through Skills and Work with the aim of making a meaningful and impact difference to clients and learners. We do this by nurturing and maintaining excellent and effective relationships with funding bodies, employers, learners, and other relevant stakeholders.

Pathway Group is committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to share and demonstrate this commitment.

The role:

The Quality and Performance Coach is responsible for ensuring the highest standards of teaching and learning within the assigned contracts. This role involves remote and onsite support, monitoring, and development of Tutors to achieve excellence in delivery and learner outcomes. The role will adapt to new strategies aimed at improving overall quality and performance as outlined in the Pathway Group’s new quality strategy.

Key responsibilities:

• Act as the nominated Quality and Performance Coach for at least one contract, working closely with the Contract Lead to provide quality-related 1:1 support for Tutors, capture and act on stakeholder feedback, deliver relevant CPD/training sessions, conduct induction training for new Tutors, perform Learning Walks as required, and support self-assessment and Quality Improvement Plan (QIP) activities.
• Conduct termly observations of teaching, learning, and assessment (OTLA) outside of assigned contracts, and participate in deep dives to evaluate teaching practices and curriculum delivery.
• Conduct desktop sampling and assist in curriculum writing and sampling during protected panel days within areas of expertise, ensuring alignment with the ETF Professional Standards for Tutors.
• Implement and monitor individual Learner action plans for those at risk of not completing within expected timeframes, report on learner attendance, progress, and quality assurance activities, and ensure timely compliance with feedback from Internal Quality Assurance.
• Maintain weekly contact with allocated Tutors to monitor learner progress and attendance, provide performance-related information and reports to meet company deadlines, attend company performance and standardisation meetings, and maintain continuous professional development.
• Participate in the new quality strategy to standardise professional standards for all Tutors, foster collaboration between Quality and Operations, and engage in termly cycles of self-assessment, observation, professional standards review, and continuous professional development.
• Strengthen the relationship between Quality and Operations for contract success.
• Ensure Tutors clearly understand expected professional standards.
• Allow for flexible and prioritised quality performance reviews.
• Enhance support and CPD delivery based on identified needs.
• Drive continuous improvement through internal deep dives and self-assessment processes.

Additional Skills and Attributes for Success:

• Effective management and support of remote and onsite teams.
• Skills in mentoring and coaching Tutors to enhance teaching practices.
• Proficiency in providing constructive feedback and implementing action plans for continuous improvement.
• Exceptional organisational and time management skills.
• Meticulous attention to detail in maintaining records of learner progress and Tutor performance.
• Proficiency in using electronic systems and ePortfolios for tracking and reporting.
• Ability to adapt to new technologies and systems.
• Commitment to continuous professional development and staying current with industry trends.
• Strong collaboration skills to work effectively with the Quality Improvement Manager and other team members.

These skills and attributes will contribute to the successful fulfilment of the Quality and Performance Coach role, ensuring high standards of learning and Tutor performance in the beauty sector.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

The successful candidate will have to meet the requirements of the person specification and will be subject to pre-employment checks including an enhanced DBS check and satisfactory references.

Some final few words from our CEO

“As a new team member not only must you have the knowledge and skills but also have the right mannerisms and attitude to be able to get along with us and help me to protect, support and grow the business in the “best way for the business”.

Safaraz Ali