Receptionist

Contract: Government

Location: London

Hours of work: 40

Contract Type: Permanent

Our client provides integrated facilities management services across a national portfolio in the UK. There is a requirement to provide a function across a specific geographic region as dictated by the contract.

Job Description

Our client create places that work, think, and give. As a Receptionist, you will be a key part of this placemaking culture, driving the customer touchpoint journey as an ambassador of exceptional workplace experience for our client.

Working as part of the workplace experience team, you will facilitate and implement best practices in all front-of-house areas, providing a professional service to customers, building users, and visitors.

As a Receptionist, one of your key responsibilities will be to create a memorable experience and moments that matter for all internal and external stakeholders.

You will be responsible for delivering and implementing a service culture mindset, promoting the right behaviours to make a positive impact on colleagues and customers, and helping to create a workplace that fulfils our client's purpose.

Key Responsibilities

• Assist in delivering the unexpected to our clients through first class customer service
• A natural host that can make customers, visitors and colleagues feel at home within the location
• Main point of contact for customer requests and enquiries
• Working with the security team to ensure all processes are followed
• Assist in answering all telephone enquiries for the site, room bookings and set up
• Support the onsite Management team with high profile events
• Support and create the best customer and workplace experience
• Develop relationships and capture client's individual requirements for future site visits
• Have a keen eye for detail and share your notes and feedback to the teams
• Work on community initiatives to develop connections
• Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity

Professional and Personal Competencies/Qualifications

• First Aid trained preferable, but training will be provided as part of the role
• IOSH preferable but training will be provided as part of the role
• Workplace Experience Programme training preferable but will be provided as part of the role
• Experience of working in a high-profile environment
• Excellent communication skills both verbal and written
• Must be able to work within a highly confidential environment
• A high level of Microsoft Office application knowledge and experience