Resident Liaison Officer                               

Up to £40k plus car allowance and travel

London/Hertfordshire

About the Company:

The company is an award-winning family owned property development specialist with over 35 years’ experience focusing on high-quality desirable homes in London & the South-East. This small-medium company is full of ‘people’s people’ with a friendly and welcoming sociable atmosphere where repeat business is at the centre of their business. They offer a stress fee service to their clients and work on a partnership basis to ensure the end product is as desired. With 4 divisions within the group this role is for the development arm focusing on Affordable Housing; Housing Associations; Local Authorities building long term relationships with a circa £100m turnover.

About the Role:

• To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments.
• Investigate, register all complaints and report in accordance with company and clientprocedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolvedefficiently and within target and advising residents and clients of their outcomes
• Understand the works, programme and scope of works.
• Provide site reports and updates for client and site management.
• Prepare and distribute all communications to residents.
• Establish a resident’s charter, maintain files, keep a log of complaints and any query’s that would come in.
• Compile, devise and implement procedures and administration to compliment your role.
• Be available for residents’ meetings, and meetings with the client as and when.
• Site meetings
• Housing officers, estate developments or joint management board meetings.
• Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process.
• Letter process for the neighbouring property’s explaining all works.
• Regular checks on residents throughout the day and the end of the working day
• Any claims, compensation and complaints are dealt within a time scale and with care
• Social value tasks including school visits and talks

About the benefits / rewards:

The salary will be dependent on level of exposure to industry. The company offers excellent opportunities and offers a basic salary up to £40,000 plus a car allowance and travel expenses.

Requirements:

• A calm and professional manner
• Excellent verbal & written communication skills
• Self-motivated and enthusiastic and able to work under own initiative
• Listening skills and the ability to demonstrate empathy and understanding.
• Capable of conveying accurate information
• Desire to be an ambassador for the Company
• Excellent presentation skills (both formally and informally)
• Organised and efficient