We have a fabulous opportunity for an experienced Fares & Ticketing Team Leader to join a well known, Birmingham based Tour Operator.

The successful candidate will be responsible for the daily running of their Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required.

This is a fantastic opportunity to use your ticketing and supervisory skills in a role with a well established travel organisation and as well as a competitive starting salary of up to £32k, our client can also offer excellent travel industry benefits. Hours of work are between Mon - Fri 9am - 6pm and ideally will be based in our client's Birmingham office, however our client can also consider hybrid working options.

If you’re interested in finding out more about this Fares & Ticketing Team Leader role, please apply online.

Role of Fares & Ticketing Team Leader:

• Amadeus/GDS champion for the company and keep up to date with any new products/development,assist in training, testing and implementation.
• Queue management – ensure all q’s are kept up to date including: schedule changes, general, web, re-issues and q’s are checked at the end of the day to ensure everything has been actioned for that day.
• Monitor schedule changes and ensure that agents/customers are advised of the changes.
• Make any alterations to bookings, update back office systems to reflect the changes.
• Ensure tickets/re-isssues are issued within the deadlines
• Assist with BSP reconciliation and process refunds
• Investigate ADM’s/ACM’s on a monthly basisand dispute with airlines where required, address any staff losses
• Assist the reservations team with any fare queries
• Assist with the set up of new E-accounts & ongoing relationships
• Ensure that reservations team are updated with new fares, special fares, changes to routings

Skills required for the role:

• Excellent fares & ticketing knowledge
• Previous supervisory/managerial experience
• Strong GDS knowledge including Amadeus & Travelport
• Able to communicate effectively
• Keen attention to detail
• Strong product knowledge and business awareness
• Ability to work under pressure
• Strong organisation & time management skills

If you’re interested in learning more about this Fares & Ticketing Team Leader role, please press the apply online button now!

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